A Step-by-Step Guide to Claiming Your Pag-IBIG Contributions and MP2 Dividends
Introduction
Members of the Pag-IBIG Fund can withdraw their savings upon retirement, membership maturity, or other valid reasons. Those enrolled in the Modified Pag-IBIG II (MP2) Savings Program can also claim their MP2 dividends once their investment matures.
With Virtual Pag-IBIG, you can now process withdrawal requests online, eliminating the need for in-branch transactions. This guide outlines the eligibility, required documents, and step-by-step process for withdrawing Pag-IBIG Regular Savings and MP2 earnings online.
Who Can Withdraw Pag-IBIG Savings?
You can withdraw your Pag-IBIG Regular Savings (Mandatory Contributions) if you meet any of the following conditions:
- Membership Maturity – After 20 years of Pag-IBIG contributions (240 monthly contributions)
- Retirement – Aged 60 (optional) or 65 (mandatory)
- Permanent Departure from the Philippines – For members migrating abroad
- Permanent Total Disability or Critical Illness – Requires medical certification
- Death of the Member – Beneficiaries can claim the savings
- Other Grounds – Pag-IBIG-approved exceptions
Who Can Withdraw MP2 Savings?
MP2 savings can be withdrawn under the following conditions:
- Maturity – After 5 years from the date of MP2 enrollment
- Early Withdrawal – Allowed only for valid reasons (e.g., medical emergencies, death of the member)
How to Withdraw Pag-IBIG Regular Savings Online
Step 1: Visit the Virtual Pag-IBIG Website
- Go to https://www.pagibigfundservices.com/virtualpagibig/
- Click “Apply for Provident Benefits Claim”
Step 2: Choose the Withdrawal Type
- Select Regular Savings Withdrawal
- Choose the reason for withdrawal (Retirement, Membership Maturity, Disability, etc.)
Step 3: Provide Your Personal and Membership Details
- Enter your Pag-IBIG MID Number
- Provide your Full Name, Date of Birth, and Contact Information
Step 4: Upload the Required Documents
Prepare scanned copies of the following:
- Valid Government-Issued ID
- Pag-IBIG Membership ID (MID) Number or Loyalty Card Plus
- Proof of Eligibility (e.g., retirement certificate, medical certificate, or passport for migration cases)
- Bank Account Details (For direct deposit)
Step 5: Submit the Application and Wait for Processing
- Click “Submit” and wait for a confirmation email
- Processing takes 15 to 20 working days
- Once approved, the savings will be credited to your bank account or available for pick-up at a Pag-IBIG branch
How to Withdraw MP2 Savings Online
Step 1: Access Virtual Pag-IBIG and Log In
- Visit Virtual Pag-IBIG and log in to your account
- Select “MP2 Savings” and choose “Withdraw MP2 Savings”
Step 2: Choose the Withdrawal Type
- Maturity Withdrawal – If your MP2 savings have completed 5 years
- Early Withdrawal – If you are withdrawing due to valid reasons (e.g., medical emergency)
Step 3: Provide Account Details
- Enter your MP2 Account Number
- Select the payout method (bank deposit or check pick-up)
Step 4: Upload Required Documents
- Valid ID
- MP2 Enrollment Confirmation (for verification)
- Supporting Documents (if applicable) – For early withdrawal due to medical reasons, attach a medical certificate
Step 5: Submit Your Request
- Click “Submit” and wait for a confirmation email
- Processing takes 7 to 10 working days
- Once approved, the amount will be credited to your bank account
How Long Does It Take to Receive Pag-IBIG Savings Withdrawals?
Withdrawal Type |
Processing Time |
|---|---|
| Regular Savings (Retirement/Maturity) | 15 to 20 working days |
| MP2 Maturity Withdrawal | 7 to 10 working days |
| Early Withdrawal (MP2) | 10 to 15 working days |
| Claims Due to Death (By Beneficiary) | 1 to 2 months |
You will receive a confirmation email once the withdrawal is approved.
Common Withdrawal Issues & How to Fix Them
Issue |
Solution |
|---|---|
| Missing Contributions in Records | Contact Pag-IBIG to update contribution records |
| Wrong Bank Account Details Provided | Double-check and update bank details before submission |
| Application Stuck in Processing | Follow up with Pag-IBIG customer service |
| No Confirmation Email Received | Check spam/junk folder or verify submission status in Virtual Pag-IBIG |
For urgent concerns, contact Pag-IBIG Customer Service at (02) 8724-4244 or email contactus@pagibigfund.gov.ph.
Frequently Asked Questions (FAQs)
1. Can I withdraw my Pag-IBIG contributions before 20 years?
No, unless you qualify under special conditions such as retirement, disability, or permanent departure from the Philippines.
2. Can I withdraw only a portion of my MP2 savings before 5 years?
No. Early withdrawals require a full withdrawal unless for valid reasons such as medical emergencies.
3. Can OFWs withdraw Pag-IBIG savings online?
Yes. Overseas Filipino Workers (OFWs) can process withdrawals via Virtual Pag-IBIG and receive funds through their Philippine bank account.
4. What happens if a Pag-IBIG member passes away?
The legal beneficiaries can claim the Pag-IBIG savings, subject to the submission of proof of relationship and legal documents.
5. How will I know if my withdrawal request is approved?
You will receive an email notification or can check your Virtual Pag-IBIG dashboard for updates.
Final Thoughts
Withdrawing your Pag-IBIG Regular Savings and MP2 earnings online is now faster and more convenient through Virtual Pag-IBIG. Whether you are claiming savings due to retirement, maturity, or other valid reasons, this guide helps ensure a smooth withdrawal process.
To start your withdrawal request, visit Virtual Pag-IBIG today.
Next Steps
Now that you know how to withdraw your savings, learn How to Book an Online Appointment with Pag-IBIG in our next guide.
